Refund and Cancellation Policy

This policy explains how payments, refunds and cancellations work for the prepaid credits sold on 99models.ai by Seventh Revolution Private Limited. It is part of our Terms of Service. There are no subscriptions and no auto-debit arrangements on the Service: every recharge is a one-time payment you initiate and confirm.

Before you confirm any recharge, the checkout shows the total amount payable as a single figure together with its break-up - the credit amount, the platform fee and Goods and Services Tax. The amount charged to your payment instrument is exactly the total shown. Usage rates for individual models are displayed in the product and are deducted from your credit balance as you use the Service.

If money is debited but credits are not added - a failed or pending transaction, or a duplicate charge - the payment is reversed to the original payment method through our payment aggregator once the failure is confirmed, ordinarily within 5-7 business days of the debit. If a reversal does not reach you in that time, contact us with the transaction reference and we will trace it with the aggregator.

• Credits you have purchased but not consumed are refundable on request within 7 days of the purchase, or within any longer period that applicable law requires.
• The refundable amount is the unused portion of that purchase, including the proportionate platform fee and GST attributable to it.
• Credits already consumed against completed model usage are not refundable, except as provided in section 5.
• Credits are valid for 99 days from the date of purchase; credits that have lapsed on expiry are not refundable.
• Promotional or bonus credits granted free of charge have no monetary value and are not refundable.

Independently of section 4, and as required by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, we will refund or re-credit charges where the service delivered was defective or deficient or not as described - including where you were charged for a generation or request that failed to deliver. Where a technical failure is confirmed, the credits deducted for the failed request are restored to your balance; where the purchase itself failed, the payment is refunded.

• Email support@99models.ai (or use the contacts on the Grievance Redressal page) from your registered email or mobile number, with the transaction reference and, for section 5 requests, a description of the failure.
• Every request is acknowledged within 48 hours with a ticket number you can use to track it.
• Requests are redressed within one month of receipt, as the E-Commerce Rules require; approved refunds are usually processed well before that.

Approved refunds are made to the original payment method through our payment aggregator (currently Razorpay), ordinarily within 5-7 business days of approval; the time it takes to reflect in your account depends on your bank or card issuer. We do not make refunds in cash or to a different instrument, except where the original instrument is closed and your bank requires an alternative.

• You may stop using the Service at any time. There is nothing recurring to cancel.
• We do not charge any cancellation fee.
• Account deletion is currently handled by email: write to support@99models.ai from your registered email address or mobile number. Credits eligible for refund under section 4 are refunded if requested together with your deletion request; remaining balances lapse when the account is closed.

If you dispute a charge with your bank, we will provide the transaction records to the payment aggregator and the bank. Raising a refund request with us first under section 6 is usually faster. Credits corresponding to a charge that is reversed through a chargeback are deducted from your balance.

Refund questions and escalations follow the process and timelines on the Grievance Redressal page. You can also reach the National Consumer Helpline at 1915 or approach the consumer commissions under the Consumer Protection Act, 2019; nothing in this policy limits those rights.